RATES AND BOOKING Our standard rates start at $185 per person per night
Rates are based on a per room basis and are for two persons only. Rooms accommodate a MAXIMUM of two persons only. Rates are for bookings made direct with us and do not include any taxes. Contact us for our corporate rates.
BREAKFAST OPTIONS Continental breakfast $15.50 per person Picnic lunch also available at $17.50 per person, please enquire for details.
For direct bookings please contact us or feel free to get in touch via phone or email and we’ll get back to you soon! PAYMENT METHODS We accept payment by cash, direct credit into our bank account or credit card. Regardless of the payment method chosen, we require credit card details to secure a booking. Following your initial enquiry, we will contact you to ask for this information verbally. There is a credit card handling fee of 2.9% No credit card information is stored on our website.
The full amount for your accommodation will be processed 48 hours prior to your arrival at our B&B. If you would like to pre-pay the full amount when booking, please contact us.
CANCELLATION POLICY As a small accommodation provider, cancellations affect us significantly, therefore we adhere to a strict cancellation policy. Should you choose to cancel the booking, we reserve the right to make a small administration fee for processing the cancellation. In addition, if you cancel within 7 days of your scheduled arrival date 50% of the total cost of the booking will be charged. Cancellation within 48 hours of your scheduled arrival date, 100% of the total cost will be charged. Any cancellation fees will be charged to your credit card. This is normal practice.
SMOKING POLICY No smoking in your room Ashtrays are provided outside of you room If any evidence of smoking is detected in your room, you will be charged an additional cleaning fee. This will be $100 or one night’s accommodation if the room is unable to be sold the following night as part of the decontamination process
NO PETS PLEASE You are not permitted to bring pets with you to our lodge. Please find alternative “holiday accommodation” for your pets.
COOKING POLICY Our rooms provide guests with full kitchen facilities. We ask that you please be considerate of foods you prepare in your room. Cooking foods that are highly odorous or aromatic and/or that infuse into the surroundings (surfaces, carpets, bedding, and curtains) usually require a time consuming and extensive cleaning process, in addition to the normal cleaning procedures. The foods that are most problematic are many seafoods, some spices and food that has been burnt. A Gas bbq has been provided outside of your room for these foods.
Note: if highly aromatic cooking smells remain after you vacate your room that cannot be removed with normal cleaning there will be an extra cleaning fee charged to your credit card. At the very least, this will be equivalent to one night’s accommodation, but may be more if all surfaces and fabrics within the room require extensive deodorising treatments, or the room is unable to be sold for more than one night
Emergency evacuation procedures In the event of a fire, earthquake or other emergency raise the alarm Fire extinguishers are located outside of each room
Assemble in the car parkat the front of the lodge (towards the front of the road) and please let us know you have exited the building. Do
Know the location of the nearest firefighting equipment (hose reels, fire extinguishers)
Shut all doors behind you as you exit
Linger in your room
Attempt to return to your room
Return to the Lodge until the all clear is given
Property damage It is the guest’s responsibility to ensure that all of Brook Lodge’s property is left in the same working order as it was on arrival. Additional charges will apply if any property requires additional cleaning, needs repair or replacement, or results in the loss of sales, as a result of the guest staying (this includes visitors of the guest to the property)
Brook Lodge 118 Brook Place Whangamata 3620 New Zealand