BREAKFAST OPTIONS
Continental breakfast $12.50 per person

 For direct bookings please contact us or feel free to get in touch via phone or email and we’ll get back to you soon!
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PAYMENT METHODS
We accept payment by cash, direct credit or credit card.
Regardless of the payment method chosen, we require credit card details to secure a booking.
​Following your initial enquiry we will contact you to ask for this information verbally.
Credit card handling fee is 1.5%

 
CANCELLATION POLICY
As a small accommodation provider, cancellations affect us significantly, therefore we adhere to a strict cancellation policy.
Should you choose to cancel the booking, we reserve the right to make a small administration fee for processing the cancellation.
In addition, if you cancel within 7 days of your scheduled arrival date 50% of the total cost of the booking will be charged.
Cancellation within 48 hours of your scheduled arrival date, 100% of the total cost will be charged.
Any cancellation fees will be charged to your credit card.
This is normal practice.

SMOKING POLICY
No smoking in your room
Ashtrays are provided outside of you room
If any evidence of smoking is detected in your room, you will be charged an additional cleaning fee. This will be $100 or one night’s accommodation if the room is unable to be sold the following night as part of the decontamination process

NO PETS PLEASE
You are not permitted to bring pets with you to our lodge. Please find alternative “holiday accommodation” for your pets.
 
COOKING POLICY
Our rooms provide guests with full kitchen facilities. We ask that you please be considerate of foods you prepare in your room. Cooking foods that are highly odorous or aromatic and/or that infuse into the surroundings (surfaces, carpets, bedding, and curtains) usually require a time consuming and extensive cleaning process, in addition to the normal cleaning procedures.
The foods that are most problematic are many seafoods, some spices and food that has been burnt.
A Gas bbq has been provided outside of your room for these foods.

Note: if highly aromatic cooking smells remain after you vacate your room that cannot be removed with normal cleaning there will be an extra cleaning fee charged to your credit card.
At the very least, this will be equivalent to one night’s accommodation, but may be more if all surfaces and fabrics within the room require extensive deodorising treatments, or the room is unable to be sold for more than one night

Emergency evacuation procedures
In the event of a fire, earthquake or other emergency raise the alarm
Fire extinguishers are located outside of each room

Assemble in the car park at the front of the lodge (towards the front of the road) and please let us know you have exited the building.
Do
  • Know the location of the nearest firefighting equipment (hose reels, fire extinguishers)
  • Leave immediately
  • Shut all doors behind you as you exit
Don’t
  • Linger in your room
  • Attempt to return to your room
  • Return to the Lodge until the all clear is given​

Property damage
It is the guest’s responsibility to ensure that all of Brook Lodge’s property is left in the same working order as it was on arrival.
​Additional charges will apply if any property requires additional cleaning, needs repair or replacement, or results in the loss of sales, as a result of the guest staying (this includes visitors of the guest to the property)